SHIPPING & RETURNS
PLEASE NOTE:
Orders placed before 2pm will aim to be dispatched on the same working day.
UK DELIVERY
£1.99 for orders under £50. Free delivery on orders over £50 / 2-3 Working Days
EUROPEAN DELIVERY (Goods sent inclusive of duty and VAT) DDP
Flat Rate - £9.99 - Free on orders over £75 / 4-5 Working DaysÂ
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REFUND POLICY
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We offer a 30-day return policy. To be eligible for a return, your item must be in its original condition and packaging, with a valid receipt or proof of purchase. Contact us at support@mudman-outdoors.com, and we'll respond within a few hours to assist with your return.
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Eligibility for Return:
To be eligible for a return, your item must meet the following criteria:
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It should be in the same condition as when you received it.
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The item must be in its original packaging.
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You will be required to provide the receipt or proof of purchase.
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How to Request a Return:
Please initiate the return process by contacting us at support@mudman-outdoors.com. In your email, kindly include the following information:
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Your full name
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Contact number
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Proof of purchase
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Our Response Time:
Upon receiving your email request, we will make it a priority to get back to you within a few hours. We value your satisfaction and aim to assist you promptly in processing your return.
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Exceptions / Non-returnable Items
Regrettably, we are unable to accept returns for sale items or gift cards.
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Damages and Issues
Upon receiving your order, please carefully inspect it. If you find the item is defective, damaged, or if you have received the wrong item, please reach out to us immediately. This will allow us to assess the issue and rectify it promptly.
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Exchanges
For the quickest way to obtain the item you desire, we recommend returning the item you currently have. Once your return is accepted, you can make a separate purchase for the new item.
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Refunds
We will notify you after receiving and inspecting your return. You'll be informed whether your refund has been approved. If approved, your refund will be processed automatically to your original payment method within 10 business days. Please keep in mind that it may take some time for your bank or credit card company to process and post the refund. If more than 15 business days have elapsed since we approved your return, please reach out to us at support@mudman-outdoors.com.